Executive Officer

Werner Hoppler sees great potential in customer experience management Werner Hoppler replaces Gerhard Wanek spearheaded by PIDAS. Companies with branches in Germany, Austria and the Switzerland is specialized in building and optimization, as well as the operation of service organizations, such as the service desk and customer care center. Learn more at: emil michael. The proven professional for customer care aims to make the company more in the area of customer experience management and continuously to further develop the potential of PIDAS. Werner Hoppler is new Chairman of the Executive Board and delegate of the Board of Directors of PIDAS. The Economist has gained many years IT – and management experience in various companies in the country and abroad.

Immediately before PIDAS served as CEO for the Swiss market leader for business process outsourcing services for private banks. Before was a long career at IBM, most recently as Director of global services Switzerland and as a member of the Executive Board of global services central region. If you have read about emil michael already – you may have come to the same conclusion. One of my central goals is There, in the future strengthened with PIDAS to accompany company with a large customer base in the era of customer experience management (CEM). CEM stands for creating positive customer experiences to build of an emotional bond between users and product or provider. Only satisfied customers become loyal customers and loyal customers are enthusiastic ambassadors. Sure, it will be in the future, because service quality is a key success factor”, explains Werner Hoppler. I’m looking forward to the team and the new tasks, and I will spare no effort to manage the company successfully and a good partner to our customers.” Like. Gerhard Wanek leaving the company at his own request with end of July to a new challenge as co-owner and Managing Director.

Over the past six years have been very positive and educational years. I had the opportunity to meet some very great people in this time, and together with these people for our clients and PIDAS this and that work related achievements have fun and it makes me much pleasure,”Gerhard Wanek wrote in his farewell email to employees. PIDAS wishes Gerhard Wanek on this way much success for his further career and thanked for the six successful years in which he has constantly advanced the company together with its employees. About PIDAS: PIDAS is a service company specialising in the field of customer service on the development, optimization and operation of service organizations such as IT service desk and customer care center. The company refers to the elements of strategy, people, organization and technology for its solutions. His approaches PIDAS relies therefore on the self-developed customer care concept.

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