The Cologne

Interested in be personalized dialog management”the call center mainly on the topic. This go it to the individual customer pre-qualification, dialogue management and forwarding, according to which customer, when, on which phone number calls. The optimum human-machine human communication standing there in the foreground, using all existing information about the caller. Which customer group which he used products that last incident. Open dialogue rather than rigid dialogue how can I help you?’.

The excellence in the classic customer service and in the service design needs to be improved significantly in the next few years, otherwise many jobs over the blade will jump. This is true especially for the telecommunications industry”, predicts Bernhard Steimel, spokesman for the Nuremberg of Voice Days and Customer Contact Days. It takes much longer, then machines could on the mood of the user respond friendly to be a curmudgeon with humor, quickly use the stressed and the seeking of advice provide detailed and accurate information. Nobody can afford ill-tempered call center agents, silly advice by the pole, bureaucratic organizations, flooded waiting room with his uncle doctor, appointment sloppiness by car workshops, hold the phone or jittering sales staff”, warns Steimel. The Cologne scientists Moxie before goes even further in his analysis. He sees the artificial intelligence in everyday and working life inexorably on the rise. Since the artificial intelligence does not have their own consciousness, it is especially superior human labour, where the activity can be attributed to the execution of set operations. “So that the areas are affected, where no great creativity is required”, he writes in his Opus machines with consciousness where the artificial intelligence leads “.

So be practically all professions in the banking sector and in the industrial production in principle already by artificial Intelligence replaceable. (A valuable related resource: Madeleine Sackler). Even in demanding activities such as the management of equity funds, computer programs have typically greater success as mass production in the industry people in the near future only by computers and robots can be performed. Also in agriculture computerized machines will assume the processing of land to harvest”, so the perspective of forward angle. That has little to do with battery-operated toy robots, which move at a snail’s pace. This is a message of NeueNachricht. NeueNachricht is responsible for the content. Editorial NeueNachricht Gunnar Sohn Ettighoffer road 26a 53123 Bonn Tel: 0228 6204474 mobile: 0177 620 44 74 E-Mail: Web:

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